Shipping Terms and Policies

 

  • Do you ship to my city and location?
  • For an excellent customer experience, we have made arrangements to deliver the items using the best of the service providers in the logistics industry - Delhivery. We currently deliver in major cities and towns across India. If you don’t find your city covered, we shall soon be there.
  • What is the estimated delivery time?
  • Products are typically dispatched within a day of order confirmation.
  • All the products are transported and delivered using the delivery netwrok of our logistics partner.
  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
  • Are there any shipping charges or any additional hidden charges?
  • No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.
  • How do I track my order?
  • We try our best to deliver your product before you can even think 'Where is it now?' :) i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at info@ridepositive.com. 
  • Once the product is delivered, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
  • What if I receive a damaged product?
  • We work with sellers who have highly specialised quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product please call us +91 99000 11110 or write to us at  info@ridepositive.com
  • Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
  • Can I cancel the order?
  • We take great pride in all the products that we proccure and deliver from various parts of the world. In the rare case that you do not like the product, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.
  • Is there a cancellation fee applicable?
  • A restocking fee of Rs.999 is applicable for all order cancellations.
  • NOTE
  • Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.